Could Ignoring Old Bugs Be Destroying Your Service Quality?

Are you ready to shift your focus from managing bugs to ensuring quality?

Bugs mean the users are faced with functionality that is not working as expected which implies a reduce in quality of service.

All bugs that the team agrees to fix get the highest priority and get fixed now! Without exceptions.

The process of resolving a bug can take anywhere from a few minutes to several days.

All bugs represent critical issues that compromise the quality of the service provided.

Ignoring even a single bug could detrimentally affect customer experience.

Unresolved bugs can lead to future issues and diminished service quality.

When bugs within a system are not addressed, the likelihood of encountering future problems increases.

As applications undergo updates, bugs may quickly become obsolete.

The steps to reproduce an issue may become irrelevant, the functionality might change, and the impact of the bug may diminish over time.

The goal is to resolve incoming bugs as soon as they are identified.

Most bugs are already present in your bug-tracking system, and they have likely been visible for some time. It is time to remove them.

If a bug remains valid, it will be reported again. Thus, there is no point in spending time reviewing lists of outdated bugs. If you are using a bug-tracking system, locate and delete all bugs created before the most recent release.

Instead of focusing on old bugs without real-time context for debugging, it is more effective to remove bugs that are older than one week.

From now on, when a new bug comes in, have a short discussion to decide the bug's fate.

There are only two categories of bugs. Prioritized ones that need to be fixed now or ones that are not prioritized and should be deleted.